||0 of 0 people found the following review helpful.| Customer Satisfaction Guaranteed!|By Kindle Customer|The Six Sigma Manual for Small and Medium Businesses: What you Need to Know Explained Simply is an organized, easy-to-read guide that breaks down business management strategies proven to work for customer and entrepreneur satisfaction. Once considered a "trade secret" for fortune 500 companies, this book is now an openly-sh
Six Sigma is a set of practices used to systematically improve processes by eliminating defects, which is any nonconformity of a product or service to its specification. To be Six Sigma compliant, a company must produce no more than 3.4 defects per one million products. If this can be achieved, a company has the potential to save billions of dollars, just as Motorola did. The global communications company reported over $17 billion in savings in a recent yearly report, a...
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