|||This is the definitive guide to business relationship management for all IT and business professionals. It takes some keynotes from ITIL and SFIA but plays a symphony in the depth and coverage of the human role in the context of process, systems, methods and
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and fram...
[PDF.si11] Business Relationship Manager: Careers in IT service management (BCS Guides to IT Roles) Rating: 3.66 (742 Votes)
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You can specify the type of files you want, for your gadget.Business Relationship Manager: Careers in IT service management (BCS Guides to IT Roles) | Ernest Brewster. I really enjoyed this book and have already told so many people about it!
