||0 of 0 people found the following review helpful.| Five Stars|By vicki feldt|This is the most useful book I've read. Well done.|0 of 0 people found the following review helpful.| Great book!!!|By jvdcd|I read this book in about a month. It's a great help on how to deal with difficult people. The advises it gives seemed as if they come from the wisdom from above.|0 of 0 people|From Publishers Weekly|Following up on The Power of Nice, agent-attorney Shapiro and fellow negotiator Jankowski reiterate that book's tenets: Neutralize your emotions and stay rational; Identify the type of difficult person; Control the encounter; and E
The impossible people who make life’s journey so difficult are everywhere—at the office, in restaurants, on airplanes, living next door, members of your own family. They’re . . .
• your “nothing is ever good enough” boss
• the “no price is ever low enough” client
• the next-door neighbor who redefines the meaning of paranoia
• the maître d’ who looks th...
[PDF.ne40] Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them Rating: 4.81 (417 Votes)
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